Complaints

If something did not go the way you expected, tell us. A person on the team reads it and we reply by email.

Before you write, in case it helps

• If your complaint is about the bike or the service —its condition, the pickup, the return, a late fee— the service is provided by the business that owns the bike, and you can complain to them directly. GridRyde is the platform that provides their software. Write to us and we will help you reach them.
• If it is a problem with the website or the app, it is faster through Help, where you get an answer right away.
• If you want to delete your account, you do not need this page: it has its own.

Whatever you send us is used only to handle your complaint. You can see how we treat it in our privacy policy.