Delete your GridRyde account
You can delete your account at any time. From the app or the website it is immediate, and it cannot be undone.
How to do it
- In the app: Profile → Eliminar mi cuenta (Delete my account).
- On the website: log in, open My bookings and tap «Eliminar mi cuenta».
- Can’t log in? Use the form below, with the address you signed up with. We delete it and confirm by email.
If you have a rental in progress, finish or cancel it first.
What we delete
Your name, email, phone number, password and identity verification. We also delete your customer record at Stripe, our payment provider.
What we keep, and why
Bookings, rentals and payments are kept without any data that identifies you for up to 6 years, because tax and commercial law requires it. See the privacy policy for details.
Business accounts and people who rent out their bikes
Use the form below with your account address, saying it is a seller account, and we will close it.
Request the deletion
If you cannot log in, or it is a seller account, ask here. It is recorded with the date and we confirm the deletion by email.
Request deletion of your account
Sending this requests the deletion of your account and your data. If you have a rental in progress, it will be settled first.
GridRyde is a service of More Solutions Málaga Consulting S.L. (Tax ID B72804891).